This policy explains what information CrewMano ("we", "us") collects when you use Crewmano, why, and the choices you have. Questions: info@crewmano.com.
Who this covers
- Businesses and their team members who use Crewmano ("users").
- Customers of those businesses, whose details a business adds or who fill in a business's online form, quote or booking page ("customers").
For customers' details, the business you deal with decides how they're used, and we handle them for that business. Ask that business first about your information. We'll help them answer.
What we collect
- Account details: name, email, phone, business details, password (stored scrambled, never readable), language.
- What businesses put in: customers, addresses, jobs, visits, quotes, invoices, payments recorded, notes, photos, videos, files, checklists and messages.
- Team activity: time clocked, timesheets, and location only when a team member taps On my way, uses automatic timers, or clocks in with location turned on.
- From customers through public pages: what they type into request forms, quotes, bookings, approvals and signatures, and messages they send.
- Technical details: device and browser type, log records and error reports, used to keep the service secure and working.
We don't sell personal information, and we don't use it for advertising.
Why we use it
- To run Crewmano: show your data, send the emails and texts you ask for, take payments through your Stripe account, and sync with accounting software you connect.
- To keep accounts secure, prevent abuse and fix problems.
- To send you account and service emails (sign-up, password reset, billing, important changes). We don't send marketing email without your consent.
- To answer support requests.
Emails we send
Crewmano sends transactional email only:
- to users: sign-up confirmation, password reset, team invitations, billing receipts and notifications they turn on;
- to customers, on behalf of the business they deal with: quotes, invoices, receipts, visit reminders and replies.
Customer emails show the business's name and replies go to the business. If you don't want a business's messages, reply to tell them, or contact us and we'll pass it on.
Who helps us run Crewmano
We use trusted providers who handle data only to provide their service to us:
- hosting and storage for the app, database and files;
- Amazon Web Services (Amazon SES) to deliver email;
- Twilio, only for businesses that connect their own Twilio account, to send texts;
- Stripe for our subscription billing, and each business's own Stripe account for their customers' payments;
- Google Firebase to deliver phone notifications;
- QuickBooks or Xero, only when a business connects them;
- map and weather services, which receive addresses or rough locations to show maps, routes and forecasts.
Some of these providers may store data outside your country. We choose providers with strong security and data protection terms.
How long we keep it
We keep your data while your account is open. When an account is deleted we remove its data within 30 days, apart from records we must keep by law (such as payment and tax records). Backups are kept for a short time and then overwritten. Live location from On my way is deleted when the team member arrives.
Security
Data is sent over encrypted connections, access inside each business follows the roles and permissions it sets, and only a small number of our staff can reach the systems, only to run and support the service. Businesses can turn on two-step sign-in. No system is perfectly secure; if a breach affects your information we'll tell you as the law requires.
Your choices and rights
- See, correct or export your information from the app, or ask us.
- Ask us to delete your account and its data.
- Turn notifications on or off in Notifications and on the This phone page.
- Turn location off in your phone's settings at any time.
To make a request, email info@crewmano.com. If you're a customer of a business using Crewmano, we may ask that business to respond, since they control your details. If you're unhappy with our answer you can complain to your local privacy regulator.
Children
Crewmano is for businesses and isn't meant for children under 16.
Changes
We'll post any changes here with a new date, and tell users by email or in the app when a change is important.
Contact
CrewMano · info@crewmano.com